Runescape is experiencing Log-in Issues

[Jaguar AnDy]

Seen that on reddit

[AmusedDragon]

There was a beta update today, and it looks like they fixed more stuff, still waiting on confirmation on EOFs and the like though.

 

There is also going to be a livestream today at 17:00 to update.

 

 

 

 

[AmusedDragon]

https://secure.runescape.com/m=news/account-returning-begins--making-things-right

 

Account Returning Begins & Making Things Right

26 March 2021 

 

Hey 'Scapers.

I have some significant news to share today on our progress to restore and return accounts impacted by the Login Lockout. This is a lengthy update that includes the first details on the return of accounts, our planned aftercare process, our plans to make things right and more beyond.

 

Beta Learnings

The Beta has been our opportunity to put over two weeks of hugely complex work using telemetry to fill data gaps into the hands of players. This was all about getting players into their own accounts, and them letting us know what they thought, and felt, about the state of their accounts.

What's come out of the Beta is clear - the majority of the players feel their account is in a close to or as expected state (some messy banks aside!). This has been really great to see, and pays testament to the hard work of the team over the past few weeks to get this done with the highest degree of accuracy possible.

This wasn't everybody's experience, though. There are some known issues remaining and there are bugs for us to fix. It's also clear some accounts are more adversely impacted than others. We've already made improvements today in the Beta that have had great initial feedback, but there's still more work to be done for some.

 

Restoring Accounts

Throughout this process, I've promised you that we'll balance returning accounts with the best possible accuracy with the time it takes to get you back into the game. From the Beta, the message is simple - the majority of participants feel their accounts are ready to go.

Based on the Beta results, we are excited to share that we will begin the process of returning accounts early next week. While this is obviously the news everyone has been waiting on, we do want to stress this is the start of a journey rather than the finish line. With our learnings from the Beta, this will be a rolling process, from the way we deploy accounts to the aftercare on hand providing further support as needed.

First, we'll get the accounts that we are confident are in a strong restoration state back into the game. This will happen early next week. We'll also work in parallel to continue improvement efforts for the more adversely impacted accounts to get them back in your hands as soon as possible, too.

As you read this, we know many of you will immediately be wondering if you'll be playing again next week. We'll be emailing anyone who can return to game in this initial rollout as soon as we can - again, early next week.

 

Known Issues

As I mentioned earlier, despite the return of accounts into game, some known issues remain. While we've been able to overcome so many challenges in this process - that's taken everything from building brand new tools to mind-boggling complex workarounds - not every problem has proved to be surmountable.

While most of these are minor, in the interest of being open and transparent there are a few more significant issues we want to tell you about now.

• Banks will be returned to you in a disorganised jumbled state, so you will likely have to spend time rebuilding it to look as it did before.
• Invention Perks are a matter of importance to us, and we've done everything we can to restore them including a fix mid-Beta. Unfortunately, we do expect most players to experience some loss of Perks or a reversion to February 8th.
  • However, we are working on possible alternative solutions - such as potentially refunding components used within gizmos in the data gap. This is still in progress and we're looking at every solution possible to do what we can.
• Player Owned Farm and Ranch Out Of Time progress has proved difficult to restore via telemetry, and we expect most players to find any progress related to animals in pens and barns back to their February 8th state. Breeding log completions are expected to be up to date.

We will post a more complete list next week alongside the first rollouts as we gather up all the information, but we expect these to be minor impact compared to the points above (pending any new information coming to light that we don't know today!).

Commitment To Aftercare

With all that said, as I've talked about before, returning your accounts is just part of an ongoing journey. Certain things may not be perfect and outliers are completely possible. But, as I promised, we will do our absolute best to put things right - and that's where our Aftercare process comes in.

From next Tuesday's initial rollout, every person impacted by the Login Lockout will have the opportunity to flag anything that doesn't seem right when you return into game. This will be done through an easy-to-submit form to Player Support. Plus, within sensible reason, you'll be able to use this form a few times in case you discover something else is off later on.

To set expectations, we won't necessarily be able to return everything as it was through our Aftercare (for example, the insurmountable problems we mentioned earlier). However, even in those cases, we want to hear from you. We've promised to do right by you and we'll do what we can to make up for anything lost.

Our team will be working incredibly hard to get through any tickets to the best of our ability. With something this complex, we can't fully predict how many tickets we'll be dealing with and at what pace. Please do bear with us, but know that we will get back to every ticket and every person no matter how much time it takes.

 

Making Things Right

Let's face it - this has proved to be a challenging time for RuneScape. This unprecedented event is something all of us will never forget. As a RuneScape Team, we have grown together and learned so much. Along the way, you've been so supportive, despite what we can only imagine has been an agonising wait to be reunited with your account. As players begin to return to the game, we also want to make April a fantastic month to remember, and this is how we'll do it.

Membership

As we mentioned last week, if you were impacted we’ve already covered your Membership time by a month. On top of that, please enjoy another month on us as a thank you for bearing with us during this downtime - even if your Membership ran out after March 4th.

Impacted Premier Club Members will also be offered an exclusive discount (on top of these extra months of standard Membership) ensuring that if you choose to renew you get all the benefits next year at a price that takes time away into account.

The Returned Gift Pack

Throughout this whole process, the RuneScape Team has been blown away with the incredible patience and support that's been on show. We wanted to recognise how much that's meant to us, so we crafted a special care package as a token of our gratitude to everyone impacted.

• Exclusive Cosmetic Gifts

  • Title: ‘The Returned’ (‘The Returned Ironman’ for Ironmen)

  • Cloak of Returning

  • Disc of Returning Weapon Override

  • Disc of Returning Inventory Object

  • ‘Returned from the Abyss’ Teleport Animation

• Returners Gift Pack
  • 10 Restoration Pods (custom made versions of 'Knowledge Bombs', worth 1 Hour of Double XP each)
  • 10 Advanced Pulse Cores
  • 10 Cinder Cores
  • 10 Large Protean Packs
  • 10 Medium Prismatic Lamps
  • 10 Yak Track Task Skips
  • 10 Portable Skillstation Packs
  • 10 D&D Monthly Reset Tokens (Members Only)

As development continues on these items, these rewards will be available for returning impacted players from April 6th.

Double Daily Keys

To boost those daily gains and return missed opportunities of logging in every day, every impacted player will also receive a free month of Double Daily Keys on us, too.

Making April Awesome

We want to be ready to welcome players back to the game they love, re-unite the community, and recognise the loyalty of all RuneScape players - especially after you made it clear you want to stand shoulder-to-shoulder with those who were impacted.

Beginning April 12th, we'll be adding weekly themed events to the game on top of our existing content plans, from an upgraded Combat Week including Double Reaper and Slayer points, to a D&D&D week including double vis-wax opportunities, and much more. We'll detail these in full soon. We're also extending Yak Track by two weeks, and Vic The Trader will make a repeat appearance later this April.

And, on top of all of this, we have a packed line up of content to come this April. We'll give you a look at what's to come next Tuesday in our usual Weekly Livestream.

Oh... And One More Thing

Last, but certainly not least, is something a little extra special we're cooking up to thank all players, too. At the end of April, we're going to be granting some special wishes for everyone.

While we're being all mysterious and illusive on this one, we'll reveal more about this later in the month. What would you wish for?

 

Final Words

As I wrap up this message, I just want to re-iterate that this journey isn't over. We've made huge strides, albeit imperfect, but we'll continue our mission to get you into a happy place.

I'm super stoked about April and we've got the rest of this amazing year still to look forward to.

- Mod Warden

[Rafi]

Wonder if the market for the real Disc of Returning will crash now that they’re giving out cosmetic versions. 
 

Bank disorganization is annoying but manageable. 
PoF stuff I can’t imagine people care about growth stages as long as their logs and bean counts are intact. 
Perks could be potentially devastation to high level PvMers who drop billions on rare perks. 
 

Can we please make you guys t shirts that say “I was part of the RuneScape Lockout and all I got was this cosmetic t-shirt.”

[Deathcon]

Some week long events i screenied while watching the stream.

[AmusedDragon]

4 hours ago, Rafi said:

Wonder if the market for the real Disc of Returning will crash now that they’re giving out cosmetic versions. 

 

You literally can't even equip the real thing, it's purely a 'have it in your bank' rare.

 

 

[AmusedDragon]

I don't think any affected in the clan got in on the first wave of restoral.

 

https://www.reddit.com/r/runescape/comments/mgeum0/lockout_account_returns_updates/

 

--------------------------------

After a March that few of us will ever forget, we're ready to begin the process of returning accounts impacted by the Login Lockout situation.

That's right, the first Returned are soon going to be walking the paths of Gielinor again, after what we know has been a stressful and uncertain few weeks for many. We can't wait to see you back in game, and we can't wait to deliver on that Awesome April of content we spoke about in last week's livestream.

WAVE UPDATES

As we mentioned last week, returning accounts is the start of a journey rather than the finish line. With our learnings from the Beta, this will be a rolling process of returning accounts. Keep this page bookmarked as we bring you all the latest updates on account return waves as we have them.

Wave 1 | 12:00 Game Time, March 30th

The first wave of returning players will be rejoining the game shortly, as accounts begin to become unlocked. Those in the first wave will have received an email inviting them to log in.

This wave is a smaller one in order for us to build confidence in the restoration method. More players will have their accounts restored in coming waves, so please check back for more news.

Next wave expected: March 31st.

KNOWN ISSUES

While it'll be business as usual for many of us (Game Updates will continue, content will release, etc.), there might be some unexpected side effects for accounts impacted by the Login Lockout. While we've done our best to minimise inconsistencies with account recovery, unfortunately a few issues remain unresolved. Rest assured however that we'll be working hard to make even the smallest detail right through that one-to-one aftercare we've mentioned before. More on that in a bit!

So what are those remaining issues? Let's dive into them.

• Bank and Inventory will likely be jumbled, with items shuffled and disorganised.
• Invention Perks may have been reverted to an earlier state. 
  • However, we have been able to refund most components for any perk rolls since the last saved state of your Perks. We have also added 50% extra of any returned components.
• Some player-owned farm animals might be missing.
• Some players will have been teleported to Burthorpe or Lumbridge.
• Some UI settings might have changed.  
• Potential for duplicated or missing items under certain conditions
• Bonds and Keys may not be restored immediately upon your account being unlocked.
  • This is restored under a separate process and should be resolved shortly after deployment.

There may be more issues than listed here. We will update this list as needed.

We've tried our best to resolve as many issues as possible whilst also balancing the desire to get everyone back in-game as soon as possible. We know some of you might be more impacted by these issues than others, which is why we've set up a dedicated aftercare service for all affected players to use. We've also put together a bit of a care package to help kickstart your RuneScape experience!

WELCOME BACK PLANS

You might have heard once or twice over the last few weeks that we're committed to making this right. That's why when you log back in on (or after) April 6th, impacted players will be greeted by a box filled with goodies in their Inventories.

What's inside?

EXCLUSIVE COSMETIC GIFTS

• Title: 'The Returned' (or 'The Returned Ironman' for Ironmen)
• Cloak of Returning
• Disc of Returning Weapon Override
• Disc of Returning Inventory Object
• 'Returned from the Abyss' Teleport Animation

CONSUMABLES

• 10 Restoration Pods (custom made versions of 'Knowledge Bombs', worth 1 Hour of Double XP each)
• 10 Advanced Pulse Cores
• 10 Cinder Cores
• 10 Large Protean Packs
• 10 Medium Prismatic Lamps
• 10 Yak Track Task Skips
• 10 Portable Skilling Packs
• 10 D&D Monthly Reset Tokens (Members Only)

We'll also be providing everyone another month of Membership - on top of the month already covered beginning March 18th - and Double Daily Keys from April 6th too.

To help you maximise any gains when you return, we're running three bonus-packed weekly events throughout April that include things like double Reaper Points, double Vis-Wax opportunities and a whole lot more. We've also extended Yak Track: Yak to Basics by three weeks, re-running Vic the Trader later in April and even granting everyone a wish. You can find more details in this newspost.

AFTERCARE

In order to ensure that everyone's accounts are shipshape, our Player Support teams are on hand to help address any concerns that may have resulted from the account recovery process. They'll be doing their best to make anything right, even when we can't resolve something exactly how it was before the Login Lockout.

Getting in touch couldn't be easier. Simply head to the link below and fill out a quick form. Our teams will be in touch to help resolve your concerns as soon as they can, and you can use the form more than once (but within reason) if needed.

Login Lockout Aftercare

We mentioned it before, but we can't guarantee that everything can be returned to how it was, even with the help of this aftercare program. If this is the case, rest assured that we'll do what we can to make up for anything that's lost. We will do right by you.

Additionally, as much as we'd love to confirm a timescale by which we'll reply to individual tickets, please understand that the speed at which we can resolve them will vary based on volume. Please have patience while we work our way to your request.

WHAT'S NEXT?

We will be returning players wave-by-wave, which means we know some players won't be joining us in-game today. Work continues to restore these accounts, and when they are reactivated they'll also benefit from the above goodies and support with more if needed. If you're in this bracket of players who can't play today, please sit tight - we'll have you in game as soon as we can!

Thank you for your patience and support during what was a long March of investigations. developments and Betas. We're glad to finally begin welcoming you home and we look forward to showing you more of what the year ahead has in store!

- The RuneScape Team

[thegreatwha]

6 hours ago, AmusedDragon said:

we look forward to showing you more of what the year ahead has in store!

I hope this includes a more secure server block, or whatever you would call it. 

 

 

[AmusedDragon]

Alright, this is good:

https://www.reddit.com/r/runescape/comments/mgt0sf/drake_wheres_my_account/

 

[Tyxi]

12 hours ago, AmusedDragon said:

I don't think any affected in the clan got in on the first wave of restoral.

 

12 hours ago, AmusedDragon said:

Certainly not me =[ I'm still completely locked out and haven't been contacted with any information regarding how to log in.

 

 

[Kris_Kronkle]

Here’s hoping we get in before the end of THIS month. 

[Deathcon]

Hope you all can get in tomorrow

[AmusedDragon]

A single wave today, and no more waves until April 6th due to bank holidays and the weekend.

 

Not back in.

 

 

---------------------- https://secure.runescape.com/m=news/lockout-account-returns---updates

Wave Updates

As we mentioned last week, returning accounts is the start of a journey rather than the finish line. With our learnings from the Beta, this will be a rolling process of returning accounts. Keep this page bookmarked as we bring you all the latest updates on account return waves as we have them.

 

Wave 2 | 12:00 Game Time, March 31st

Hello everyone,

We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.

We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.

Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.

Take care,

- The RuneScape Team

 

Wave 1 | 12:00 Game Time, March 30th

 

Next wave expected: April 6th.

[Deathcon]

[Rafi]

They should give a free year of premier to all affected accounts. 

[Death Angle4]

Did Jagex get hacked or something?

[Felicia]

16 minutes ago, Death Angle4 said:

Did Jagex get hacked or something?

The good RNG login server went down and hadn't been backed up for a month prior.

[Rain]

fuk

[Tyxi]

About 12 hours ago, Jagex emailed me again, basically saying keep an eye out for future emails regarding accessing my account. It was a redundant notification though, because that information was already made available in each news post regarding the issue. It sucks being locked out for an indeterminate amount of time, not knowing what the state of your account will be upon finally logging in. They seem to be working pretty hard to correct all the issues, however. I've been having some fun playing Old School  

Edited March 31, 2021 by Tyxi

[AmusedDragon]

4 hours ago, Rafi said:

They should give a free year of premier to all affected accounts. 

Nah, here is 10 med prismatic lamps and a month worth of mems.